FAQs
- How long does it take to process my order?
- What is the difference between processing time and shipping time?
- How is refrigerated seafood shipped?
- What should I do when my refrigerated seafood arrives?
- What if my refrigerated order arrives warm?
- Does Salmon Jerky need to be refrigerated?
- How should I store smoked seafood?
- Can I freeze your smoked seafood?
- Is your cold-smoked salmon cooked?
- What is the difference between cold-smoked and hot-smoked fish?
- Are all of your products ready to eat?
- Where are your products made?
- Is your salmon wild-caught?
- Do your products contain allergens?
- Do you offer local pickup?
- Do you offer local delivery?
- Do you ship throughout the United States?
- Do you ship internationally?
- What if there is a problem with my order?
- Why can the size or shape of my fish look different from the photos?
Orders are typically prepared within 1–2 business days. Shipping time begins after your order has been processed and is ready to ship.
Processing time is the time we need to prepare your order. Shipping time is the time your package spends in transit after it leaves our facility. Selecting Overnight or 2-Day shipping does not change the processing time.
Our refrigerated seafood is carefully packed in insulated packaging with cooling materials to help maintain the proper temperature during transit. We offer expedited shipping options at checkout.
Please open the package promptly and refrigerate or freeze the product according to the instructions on the package. Refrigerated seafood should be kept at 40°F (4°C) or below.
Food safety is very important to us. If your refrigerated seafood arrives above the appropriate refrigerated temperature, or you have concerns about its condition, do not consume it. Take photos of the product and packaging and contact us as soon as possible so we can assist you.
Unopened Salmon Jerky is shelf-stable and does not require refrigeration. After opening, please follow the storage instructions printed on the package.
Keep refrigerated seafood at 40°F (4°C) or below and follow the storage and use-by instructions on the individual package.
Yes. Our refrigerated smoked seafood can be frozen for longer storage. For best quality, keep the package sealed and thaw it in the refrigerator before serving.
No. Cold-smoked salmon is cured and smoked at a low temperature; it is not cooked like hot-smoked fish.
Cold-smoked fish has a delicate, silky texture and is smoked at a lower temperature. Hot-smoked fish is cooked during the smoking process and has a firmer, flaky texture.
Cold-smoked fish has a delicate, silky texture and is smoked at a lower temperature. Hot-smoked fish is cooked during the smoking process and has a firmer, flaky texture.
Our products are handcrafted in California by Rublev Corp.
Our Salmon Jerky is made with wild-caught salmon. Please check each individual product page for sourcing information, as the type and source of fish may vary by product.
Yes. Our seafood products contain fish. Some flavors or products may contain additional allergens depending on their ingredients. Please review the ingredient and allergen information on each product page and package before consuming.
Yes. Local pickup is available in Sacramento. Please wait until you receive your Ready for Pickup notification before arriving.
Yes. Local delivery is available in select areas around Sacramento. Enter your address at checkout to see whether delivery is available and the applicable delivery fee.
Shipping availability and available services are shown at checkout based on your delivery address.
Currently, we ship within the United States only.
Please contact us as soon as possible and include your order number and photos of the product and packaging if applicable. We’ll review the issue and help you with the next steps.
Fish is a natural product, so individual pieces may vary in shape, thickness, and appearance. Products sold by weight will meet the weight indicated in your order.