Refund policy
Return & Refund Policy
Due to the perishable nature of our seafood products, we do not accept returns or exchanges.
Damaged or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or you experience an issue with the condition of your product upon delivery, please contact us as soon as possible at info@rublevcorpfish.com. Please include your order number and photos of the product and packaging so we can review the issue.
Refrigerated Seafood
Our refrigerated seafood products are shipped using appropriate cold-shipping methods. Customers are responsible for receiving and properly refrigerating their order promptly after delivery.
Shipping Delays
We are not responsible for delays caused by shipping carriers, weather conditions, incorrect or incomplete delivery addresses, or circumstances outside of our control. However, if you experience a problem with your shipment, please contact us and we will do our best to assist you.
Refunds
If we determine that a product was damaged, incorrect, or otherwise eligible for a refund, we may offer a replacement or refund, depending on the circumstances. Approved refunds will be issued to the original payment method.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, it may no longer be possible to cancel or modify it.
For questions regarding your order, please contact us at info@rublevcorpfish.com.